Moco Museum's customer service staff was overwhelmed. Emails went unanswered, replies took days, and non-English requests got English responses. We needed to move fast.
We got to work on AI systems to automate customer service, improving response times, multilingual support, and visitor engagement.
AI cut Moco Museum's reply time from 3 days to 3 minutes. AI now handles 75% of customer emails automatically, giving the museum faster responses, better insights, and happier visitors.
For us at Valae, this project proved how AI can completely transform customer service in just a couple weeks, turning slow, inconsistent replies into fast, reliable support that scales effortlessly.
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(2025©)
